Shipping & Returns

Returns Policy

You may return items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If there is no error on our part, customer will be responsible for all shipping charges.

You should expect to receive your refund within 3-5 business days of us receiving your package, however, in many cases you will receive a refund more quickly. Some credit card companies have different time periods to issue returns, so we ask you be patient and give it 3-5 days to see your return before calling.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

Shipping time is typically 1-3 business days. Please understand that these are estimates and may vary slightly. Orders are packaged and shipped with delivery confirmation, and are guaranteed up to delivery. If you have any other questions about shipping before placing your order, you can always call us at 1-800-991-4709 or email us at hempsteadfarms@gmail.com.